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Faq pure salt port adriano
If you have any further questions, please do not hesitate to contact us.
Reservation management hotel Pure Salt Port Adriano
How can I change the dates of my reservation?
If you have made a booking directly with us or through the website, please contact us by e-mail at reservations.portadriano@puresaltluxuryhotels.com and we will be happy to assist you. If you have made a booking with a tour operator or travel agency, please contact them to make any changes. You can also make changes with the booking reference number directly here.
How can I cancel my booking? Is there a cancellation fee?
The cancellation policy may vary depending on the initial fare. You will find the cancellation policy for your booking in your booking confirmation email. If you have made a booking directly with us or through the website, please contact us by e-mail at reservations.portadriano@puresaltluxuryhotels.com and we will be happy to assist you. You can also cancel your booking by using the Log In button on the home page of the website. If you have booked a non-refundable rate or a special package that cannot be cancelled, your cancellation fee will be the full amount of the booking..
How do I make an online booking?
You can book your holiday at Hotel Pure Salt Port Adriano on our website, www.puresaltportadriano.com/.
Do I need to pay to make an online booking?
Your credit card will not be charged at the time of booking. The full price of the stay will be paid at the hotel, unless your booking is a non-refundable rate, in which case you will be charged the price of the booking with no cancellation or refund options.
How can I pay for my holiday?
If payment was not made at the time of booking, the full price of the stay will be paid at the hotel. The payment methods available are the card used as a guarantee for the booking, another card or cash. If payment is made with another card or in cash, it will still be necessary to show the card used as a guarantee. If for any reason you wish to pay the full price of your booking before arriving at the hotel, please contact reservations.portadriano@puresaltluxuryhotels.com and you will receive our bank account details for a transfer.
What is not included in the price of the booking?
Your booking does not include spa treatments, minibar drinks, express or 48 hour laundry service, medical service, car hire, excursions or any other service not expressly included in the booking confirmation.
I have already made a booking, can I request an upgrade?
If you have booked through a tour operator, please confirm if you can change your booking with the tour operator. If you are interested in getting an upgrade for your booking, please send your request to reservations.portadriano@puresaltluxuryhotels.com and we will be happy to assist you. If you have booked through our website www.puresaltportadriano.com , you can request an upgrade for your room and purchase extra services in the Login section on the home page of the official website.
The upgrade service is subject to availability and involves an extra charge which can be paid directly at the hotel.
How to get to the hotel Pure Salt Port Adriano
How can I change the dates of my reservation?
Getting to the Hotel Port Adriano is very easy. From the airport, you can hire a car and follow the directions here.
At Hotel Pure Salt Port Adriano we also offer private transfers through our partner company Transfer Rent. If you wish to book a private transfer, please contact reservations.portadriano@puresaltluxuryhotels.com and provide your e-mail address, telephone number, flight number and booking number. You can also book transfers during the room booking process, or add it in the Log In section on the home page.
How can I book a transfer to the hotel?
Private transfers make your arrival at the airport much more comfortable. The rental transfer accesses the baggage claim area and helps you load your luggage into the vehicle. You can book your transfer by e-mail, or in the ‘extras’ step of the booking process for your room. The journey takes approximately 30 minutes. You can also add the transfer to your booking via the Login section on the home page.
How much does a taxi to/from the airport cost?
A taxi to/from Palma airport costs approximately 50 euros. Please note that a taxi can only carry a maximum of 4 people and has a limited capacity for luggage.
Services hotel Pure Salt Port Adriano
Is there an Internet connection?
The hotel has free Wi-Fi for all its guests. Free Wi-Fi is available in all areas, including rooms and suites. If you do not have a device, we have computers with free Internet access in the business centre. Please ask at reception for information and we will provide you with a Wi-Fi password.
Can I exchange currency at the hotel?
Yes, please ask at the reception of the Hotel Pure Salt Port Adriano and we will provide you with details of this service.
How can I book a rental car or excursions?
You can hire a car or excursions the day before at the hotel reception, where we will explain all the details. If you would like to hire a car or excursion prior to your arrival, please contact reservations.portadriano@puresaltluxuryhotels.com.
How can I book a green fee?
You can make reservations at local golf courses through the Hotel Pure Salt Port Adriano with discounts of up to 20%. Please contact the reception of the Pure Salt Port Adriano Hotel for more information. To book a discounted green fee prior to your arrival, please contact reservations.portadriano@puresaltluxuryhotels.com and we will be happy to assist you.
Does the hotel have a bathrobe service?
At Pure Salt Port Adriano Hotel we offer free bathrobes and slippers in all rooms.
Do you offer beach/pool towels?
Yes, Hotel Pure Salt Port Adriano has a free beach/pool towel service.
Is there a safe available where I can leave my valuables?
Yes, a safe is available in your room at no extra cost.
I have a special request, how can I send it to the hotel?
For special requests, please send an email to reservations.portadriano@puresaltluxuryhotels.com. We will do our best to accommodate your request.
What activities can I do at the hotel?
Hotel Pure Salt Port Adriano offers a wide variety of services. You can enjoy a fantastic spa with Natura Bissé and Gaia Mallorca treatments, hairdresser, golf simulator and gym, as well as many other activities available outside the hotel which the reception staff will inform you about.
What entertainment options do you offer?
At Pure Salt Port Adriano Hotel we offer live music on a magnificent terrace every evening from June to September. Please see the events page for more information.
Is luggage storage available?
Yes, at Hotel Pure Salt Port Adriano you can leave your luggage at reception at no extra cost. We want you to enjoy your holiday in Mallorca free of charge.
What is the smoking policy?
All indoor areas of the Hotel Pure Salt Port Adriano are non-smoking areas. Smoking is only permitted in the outdoor areas and on the terraces.
Do you organise meetings, events or weddings?
We try to satisfy all the needs of our guests. For more information, please visit our meetings page or contact the hotel directly at reservations.portadriano@puresaltluxuryhotels.com
I am travelling with a group, how do I guarantee group bookings?
If you are a group of more than 10 people, please contact us at info.portariano@puresaltluxuryhotels.com.
I would like to offer Pure Salt Port Adriano as an incentive to my employees, how can I organise this booking?
Please contact us at info.portariano@puresaltluxuryhotels.com for more information.
Departures and arrivals at the hotel Pure Salt Port Adriano
What time can I check into my room? What time should I check out? Can I request a late check-out?
At the Hotel Pure Salt Port Adriano your room will be ready at 15:00 on the day of your arrival. Check-out must take place before 12:00 on the day of departure. If you plan to arrive before 15:00 or leave before 12:00, please inform the hotel by e-mail at reservations.portadriano@puresaltluxuryhotels.com and we will be happy to assist you.
These services are subject to availability and may incur an additional charge.
How can we speed up check-in?
According to the law, as laid down in Order INT/1993/2003 of 3 July 2003, regulating the booking and check-in registers for travellers to hotels and similar establishments, all guests aged 16 years or older must register and sign a document to be handed over to the police.
If we have your e-mail address, you will receive an e-mail one week prior to your arrival at the hotel so that you can provide us with your personal details and save time at the reception desk.
We will arrive late at the hotel, will there be something to eat?
If you have booked a room with half board and the restaurant is closed on arrival, you will be offered a cold dinner.
Our flight does not leave until late afternoon on the day of departure. Can we leave our luggage at the hotel? Would it be possible to take a shower in the evening before departure?
You need to check out of your room before 12:00, but you can leave your luggage in the luggage room and enjoy all our facilities. At the end of the day, we will offer you a courtesy room where you can shower and change before your departure. You can also request a late check-out, but this is subject to availability and carries an additional charge.
Our flight is very early, would it be possible to have breakfast before the restaurant opens?
At Hotel Pure Salt Port Adriano we offer you the possibility to wake you up with our wake-up service. If you inform reception, we will wake you up and offer you a cold breakfast that you can enjoy in the restaurant before your departure.
Gastronomy and restaurants
What are the opening hours of the bars and restaurants?
Bar opening hours are from 11:00 to 00:00.
Restaurant opening hours are:
Breakfast from 7:30 to 11:00
Lunch from 12:00 to 19:00
Dinner from 19:00 to 22:30
