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Faq Pure Salt Port de Sóller
If you have any further questions, please do not hesitate to contact us.
Pure Salt Port de Sóller Booking Management
How can I change the dates of my booking?
If you have made a booking directly with us or via the web, please contact us by e-mail at reservations.portdesoller@puresaltluxuryhotels.com and we will be happy to help you. If you have made a booking with a tour operator or travel agency, please contact them to make any changes. You can also make changes with the booking reference number directly here.
How can I cancel my booking, is there a cancellation fee?
The cancellation policy may vary depending on the initial rate. You will find the cancellation policy for your booking in your booking confirmation email. If you have made a booking directly with us or through the website, please contact us by e-mail at reservations.portdesoller@puresaltluxuryhotels.com and we will be happy to assist you. You can also cancel your booking by using the Log In button on the home page of the website. If you have booked a non-refundable rate or a special package that cannot be cancelled, your cancellation fee will be the full amount of the booking.
How can I make a reservation online?
To book your next stay at Hotel Pure Salt Port de Sóller please visit our website https://www.puresaltportdesoller.com/.
Do I need to pay to make an online booking?
Your credit card will not be charged at the time of booking. The full price of the stay will be paid at the hotel, unless your booking is a non-refundable rate or special package, in which case you will be charged the price of the booking with no cancellation or refund options.
How do I pay for my holiday?
If payment was not made at the time of booking, the full price of the stay will be paid at the hotel. The payment methods available are the card used as a guarantee for the booking, another card or cash. If payment is made with another card or in cash, it will still be necessary to show the card used as a guarantee. If for any reason you wish to pay the full price of your booking before arriving at the hotel, please contact reservations.portdesoller@puresaltluxuryhotels.com and we will send you a secure link to pay with your credit card.
What services are not included in the price of my booking?
Your booking does not include wellness treatments, drinks from the minibar, express or 48-hour laundry service, medical service, car rental, excursions or any other service not expressly included in the booking confirmation.
How to get to the Hotel Pure Salt Port de Sóller
How do I get to the hotel?
On the Sóller road, pass through the village and reach the port of Sóller, take the turning to Playa d’en Repic and after 300 metres turn left (past the train tracks) and reach the end of the beach.
How can I book a transfer to the hotel?
Transfers to and from the airport are provided by an external provider in collaboration with Pure Salt Luxury Hotels. Free cancellation up to 48 hours in advance only via this link.
How much does a taxi ride to and from the airport cost?
55-60 €.
Services Hotel Pure Salt Port de Sóller
Is there an Internet connection?
Hotel Pure Salt Port de Sóller has free Wi-Fi throughout the hotel, including the rooms and common areas.
Is there a currency exchange service available?
Yes, please ask at the reception of Hotel Pure Salt Port de Sóller for more information.
How can I book a rental car or excursions?
You can hire a car or book excursions the day before at the hotel reception, where we will explain all the details. If you have booked through a tour operator, please contact one of their representatives for more information about available excursions. If you have made a booking through our website or online, please contact us at the hotel reception and we will be happy to assist you. To book a rental car or excursion prior to your arrival, please contact reservations.portdesoller@puresaltluxuryhotels.com and we will be happy to assist you.
How can I book a Green Fee?
It is not offered.
Do you offer bathrobes?
At Hotel Pure Salt Port de Sóller we offer free bathrobes and slippers in all Superior and Premium rooms.
Do you offer pool towels?
Yes, the Pure Salt Port de Sóller offers a pool and beach towel service.
Does the hotel have a private beach club?
In Mallorca, the beaches are public and we do not have a private beach club.
Do you have a safe?
Yes, you will find a safe in your room for free use.
I have a special request, how do I forward it to the hotel?
For special requests, please send an e-mail to reservations.portdesoller@puresaltluxuryhotels.com and we will be happy to accommodate your needs. We will do our best to accommodate your request.
What kind of activities can I do at the hotel?
At Pure Salt Port de Sóller you can relax in our Wellness, with treatments from the prestigious brands Natura Bissé and Gaia Mallorca, visit our gym, enjoy activities on the beach or go for a walk in the Tramuntana Mountains. Discover more activities available here
What kind of entertainment do you offer?
Live acoustic music every Saturday evening.
Do you have a luggage storage area?
Yes, at Hotel Pure Salt Port de Sóller you can leave your luggage at reception at no extra cost. We want you to enjoy your holiday in Mallorca free of charge.
What is the smoking policy?
All indoor areas of the Pure Salt Port de Sóller are non-smoking areas. Smoking is only allowed in the garden or on the terrace.
Do you organise meetings, events or weddings?
We try to satisfy the needs of our guests as much as possible. Although we do not offer specific services for meetings and events, our facilities allow the organisation of small celebrations depending on their characteristics. For more information, please contact the hotel directly at reservations.portdesoller@puresaltluxuryhotels.com.
I am travelling with a group, how do I make a group booking?
If you are a group of more than ten people, please contact us at reservations.portdesoller@puresaltluxuryhotels.com.
I would like to offer Pure Salt Port de Sóller as an incentive to my employees, how can I organise this booking?
Please contact us at reservations.portdesoller@puresaltluxuryhotels.com
Do you have storage space for bicycles?
The hotel Pure Salt Port de Sóller has a space for storing bicycles. Space subject to availability. Please contact us at reservations.portdesoller@puresaltluxuryhotels.com for more information.
Arrivals and departures at Hotel Pure Salt Port de Sóller
What time can I check into my room? What time do I have to check out? Can I request a late check-out?
Check-in is available from 15:00 h onwards. Check-out must take place before 12:00 at the latest. If you wish to make a late check-out, please contact us at reservations.portdesoller@puresaltluxuryhotels.com.
How can we speed up check-in?
According to the law, set out in Order INT/1993/2003 of 3 July, regulating the booking and check-in registers for travellers in hotels and similar establishments, all guests aged 16 years or older must register and sign a document which must be handed over to the police.
If it is not the first time you are staying at Hotel Pure Salt Port de Sóller, please inform reception on arrival and you will only be asked for your first name, surname(s) and date of birth. However, if this is your first stay at the hotel, you will need to fill in the complete registration form.
If we have your e-mail address, you will receive an e-mail one week before your arrival at the hotel so that you can check in online and save time at the reception.
We will arrive late at the hotel, will there be something for dinner?
If you have booked a room with half board and the restaurant is closed on arrival, you will be offered a cold dinner.
Our flight does not leave until late afternoon on the day of departure. Can we leave our luggage at the hotel and will it be possible to shower before departure?
It is necessary to check out of your room before 12:00, but you can leave your luggage in the luggage room and enjoy all our facilities. At the end of the day, we will offer you a courtesy room where you can shower and change before your departure. You can also request a late check-out, but this is subject to availability and carries an additional charge.
Our flight leaves very early, can we have an early breakfast?
The Pure Salt Port de Sóller offers wake-up call service. Please inform reception the day before your departure and we will be happy to provide you with a wake-up call service and a cold breakfast.
Rooms at the Pure Salt Port de Sóller Hotel
What is the maximum capacity of each room?
All rooms have a maximum capacity for two adults. The minimum age to stay at this hotel is 14 years old.
What type of beds do you offer?
The double rooms have two single beds or 1 double bed. For photos and full descriptions of all rooms, please visit our rooms section.
What channels does the TV in the room include?
You can watch channels from different countries in your room. These are the channels you can enjoy during your stay at Hotel Pure Salt Port de Sóller:
- Spanish: TVE1, TVE2, Canal Cuatro, Telecinco, La Sexta, Antena 3, TeleDeporte, 24h, Paramount Channel, La Sexta3, Energy, Xplora, Metropolitan TV, TV3, Divinity and Intereconomía.
- German: SAT1, SAT1 Gold, Prosieben, Prosieben Maxx, N24, Kabel Eins, Super RTL A, Das Erste, ZDF, ZDF NEO, ZDF Kultur, Eurosport, 3 SAT.
- Austrian: RTL Austria, VOX Austria
- British: EuroNews, BBC1, BBC2, Discovery
- Arabic: Aljazeera
- French: France 24, TV5 Monde Europe
- Italian: RA1, RAI2, RAI3, RAI News
- Portuguese: RTP1
- Dutch: BVN
- Russian: Shanson TV, RTR, Rossiya 24, Russia Today
- Music: Melody FM, EuropaFM
Gastronomy and catering
What are the opening hours of restaurants and bars?
- Breakfast: from 7:45 to 10:30 a.m.
- Lunch: from 12:00 to 6:30 p.m. (low season) and from 12:00 to 7:00 p.m. (high season)
- Dinner: from 6:30 p.m. to 9:30 p.m. (low season) and from 7:00 p.m. to 10:30 p.m. (high season)
- Room service: from 10:30 a.m. to 10:00 p.m.
- Pool Bar: from 11:00 a.m. to 7:00 p.m. (low season) and from 11:00a.m. to 8:00 p.m. (high season)
- Lobby Bar: from 11:00 a.m. to 00:00 a.m.
