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Faq Pure Residences Palma

If you have any further questions, please do not hesitate to contact us.

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Pure Residences Palma Booking Management

Booking and cancellation policy

Free cancellation up to 7 days before the day of arrival. The deposit charged at the time of booking confirmation will be refunded to your credit card. If you cancel your reservation 6 days (or less) before the day of arrival, the 30% deposit charged at the time of booking confirmation will not be refunded.

Register for our PSCLUB during the booking process to get a 10% discount on your booking.
For more information about our loyalty programme, please click here:
If you would like to join our loyalty programme, please click here:

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price and payment:

  • Best price guarantee
  • Flexible cancellation
  • Secure payment
  • Available free of charge:
    • Cot
    • Safety deposit box

Advantages:

Direct communication
No hidden costs
Personalised service

Depending on the rate you choose, payment will be made at the time of booking or at check-in.
At check-in, you will need a valid credit or debit card and photo ID. If you have any queries about making your booking, please contact us and we will help you.

Visa
MasterCard
American Express

Payment methods not mentioned or listed above are not accepted.
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please contact us.
A security deposit is not required. Please note that if you have chosen the prepaid option, you must pay the full amount in advance.
We do not accept payment in installments.
We do not accept payments made by another person.

If you are a travel agency, please contact us for special rates and availability: info@puresaltluxuryhotels.com.

4,4 EUR (VAT included) for stays from 01/05 to 30/10
1,1 EUR (VAT included) for stays from 01/11 to 30/04. Prices are per night and per person. This tax is to be paid at the hotel.

Please contact info@puresaltresidences.com for stays of 30 nights or more.

Check-in is possible any time after 3:00 p.m.
We cannot offer early check-in.

Check-out must take place before 11:00 a.m.
We do not offer late check-outs.

All guests can store their luggage free of charge before check-in and after check-out.

Pure Salt Residences does not have a reception. You can contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m.
Check-in is also automatic but don’t worry, if you have a reservation with us, we will provide you with all the instructions before arrival.

We do not offer breakfast service. On arrival you will find a Welcome Kit with breakfast totally free for the first day but after that, you will have to organise breakfast on your own.

You can also have breakfast on the terrace of our 5* hotel Pure Salt Garonda from 07:30 a.m. to 10:30 a.m. at an additional cost.

Breakfast is open to guests and visitors:
Price per adult: 22 EUR
You can add breakfast at any time, just notify the reception. If you are not staying, you are also welcome. Just let the staff know when you arrive.

We do not have a car park, but it is very easy to park nearby in the free car parks around the estate.
The nearby car parks are all free of charge.

We do not offer room service.

  • Wifi is available at the property.
  • Standard Wifi: Free of charge.
  • No high speed internet available.
  • Allowed for an unlimited number of devices.
  • Network is secure.
  • Pool and beach areas not included.
  • No Ethernet connection.
  • 4G and 5G network also available.
  • Complementary mobiles not available.

We do not offer activities at Pure Salt Residences but you can enjoy those at Pure Salt Garonda for free (adults only). Yoga, live music, snacks, find them all on our website:

Children are welcome.
We do not offer a kids club.
Sorry, we do not have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardian. Please email us for more details: revenue.manager@puresaltresidences.com.

We do not have a 24/7 concierge physically available at the property, but we are always available online to help you arrange your stay. Just contact us and we will be happy to help.

Please email us at info@puresaltresidences.com with the following information:
The item you forgot at the hotel and your:
Accommodation number
Date of departure
Address
Telephone number
E-mail address

The nearest ATMs and bureaux de change are located at:
Ria Money
Carrer Torcuato Luca Tena, 15, 07005 Palma, Illes Balears, Spain
Bankia
Carrer de Marbella, 71, 07610 Palma, Illes Balears, Spain

We accept deliveries for guests up to 10 KG. Please make sure the delivery address is:
Avinguda de Son Rigo, 2, 07610 Palma, Illes Balears, Spain